Cleanliness & hygiene
...have always played a very important role at Explorer Hotels. We are well equipped and prepared here. All Explorer Hotels are certified to ISO 9001 and ISO 14001. Detailed specification and verification documents specify the implementation of extensive hygiene and safety measures. Every Explorer Hotel has a hygiene officer, who monitors the measures and trains all employees on a regular basis.
You will find your room in a perfectly cleaned and disinfected condition. We do not enter your room during your stay. You can get fresh towels from reception at any time. For stays of 3 days or more, we will coordinate an intermediate clean with you.
Vulnerable areas are cleaned and disinfected several times a day. The Explorer Buddies, who are responsible for the cleanliness of the hotel, wear face masks and gloves. They are well trained and are real hygiene junkies!
Explorer Hygiene Bar
New! In the entrance area of Explorer Hotels, you can wash and disinfect your hands at chic fountains straight away on arrival, and then every now and then when you return to the Explorer Hotel
after your excursions. We even have a delicately scented hand cream :)
Safe employees – safe guests
Every employee who works for us must provide complete evidence that he or she fulfils all safety and hygiene requirements. We also expect confirmation from our guests that everything is in order.
Safe distances
You're already familiar with it from the supermarkets – and, here, too, cheerful stickers and signs remind you to keep a safe distance from those around you and to wear a mask.
Safe at check-in and check-out
At the reception, we are separated only by a thin sheet of acrylic glass, hung on colourful mountaineering ropes. You can look forward to our attentive reception team, who, despite the glass, will provide you with all the information you need for a relaxing and eventful holiday.
Arrival and check-in with a negative test
Explorer Hotels Austria
- Check-in only with a negative test (adults and children from 12 years)
- Antigen test with acceptance not older than 48 hours or
- PCR test with acceptance not older than 72 hours
- If you have been vaccinated (from the 15nd day after the second vaccination) or have recovered, you can check in without a test certificate.
Explorer Hotels Germany
- Check-in only with a negative test (adults and children from 7 years)
- Antigen test or PCR test with acceptance not older than 24 hours
- If you have been vaccinated twice (from the 15th day after the second vaccination) or have recovered, you can check in without a test certificate
Safe at breakfast
For your safety, we have redesigned the breakfast buffet a little. You can be sure that you'll want for nothing at breakfast – we promise!
Safe for a drink
Chic acrylic glass panes on mountaineering ropes also protect you at the bar. But that won't spoil your relaxing evening in the Explorer Lounge – on the contrary. We will still provide you with delicious drinks and snacks.
Book without risk
Do you want to book in a relaxed manner, without having to worry about whether and how you can rebook or cancel should something come up? No problem, everything you can book with us in Explorer Hotels – whether it's a flexible rate, a bike deal or a family deal – you can rebook or cancel free of charge up to one day before arrival if there are restrictions due to the Corona virus (stay-at-home orders, a travel ban, etc.). You do not have to make any advance payment either, you simply pay on site in cash, or by EC or credit card.
Relax safely
The sports spas, with a sauna, steam bath, infrared cabin and fitness room, are open again. (With official requirements regarding distancing and cleaning).
Last updated 27.07.2021 – subject to change
