Here we answer all your questions about our comprehensive protection and hygiene measures as well as the current Corona guidelines.

Do you want to book in a relaxed manner, without having to worry about whether and how you can rebook or cancel should something come up? No problem, everything you can book with us in Explorer Hotels – whether it's a flexible rate, a bike deal or a family deal – you can rebook or cancel free of charge up to one day before arrival if there are restrictions due to the Corona virus (stay-at-home orders, a travel ban, etc.). You do not have to make any advance payment either, you simply pay on site in cash, or by EC or credit card.

If the following conditions apply to your booked stay, you can rebook or cancel free of charge.

• There is an official travel ban, travel restriction or travel warning for your place of residence or the hotel location due to the corona
• You are traveling from abroad and cannot travel due to the border being closed
• You or the person with whom you share a room must be placed in an officially ordered quarantine (proof required). If you have booked several rooms, the regular conditions apply to these rooms
• different rules apply for groups of 8 or more

For your safety, we have redesigned the breakfast buffet a little. You can be sure that you'll want for nothing at breakfast – we promise!

...have always played a very important role at Explorer Hotels. We are well equipped and prepared here. All Explorer Hotels are certified to ISO 9001 and ISO 14001. Detailed specification and verification documents specify the implementation of extensive hygiene and safety measures. Every Explorer Hotel has a hygiene officer, who monitors the measures and trains all employees on a regular basis.

You will find your room in a perfectly cleaned and disinfected condition.

Vulnerable areas are cleaned and disinfected several times a day. The Explorer Buddies, who are responsible for the cleanliness of the hotel, wear face masks and gloves. They are well trained and are real hygiene junkies!

If you don't want to explore the restaurants in the area, you are also welcome to eat at the Explorer Hotel.
We offer the following hot dishes from 4 pm:

• Various pizzas & tarte flambée
• Various Explorer Hotel sandwiches
• Various salads
• As well as different hot dishes such as pasta (there are always options for vegetarians, too).

You are also welcome to have your meal brought to you by a delivery service or eat a to-go meal in the Explorer Lounge, with plates and cutlery provided by us. You can order the drinks from us at the bar.

All of the G-rules have been abolished, so no more proof will be required! Not at check-in, not when skiing, not in the restaurant.

In the entrance area of Explorer Hotels, you can wash and disinfect your hands at chic fountains straight away on arrival, and then every now and then when you return to the Explorer Hotel
after your excursions. We even have a delicately scented hand cream :)

We use mouth and nose protection for both guests and employees. A FFP2 mask is required (except for children, here a medical mask is sufficient) when entering generally accessible areas (e.g. lobby, restaurant,). No mask is to be worn outside in the fresh air and at the table. It's easy to protect yourself and others!

At the reception, we are separated only by a thin sheet of acrylic glass, hung on colourful mountaineering ropes. You can look forward to our attentive reception team, who, despite the glass, will provide you with all the information you need for a relaxing and eventful holiday.

You're already familiar with it from the supermarkets – and, here, too, cheerful stickers and signs remind you to keep a safe distance from those around you and to wear a mask.

Every employee who works for us must provide complete evidence that he or she fulfils all safety and hygiene requirements. We also expect confirmation from our guests that everything is in order.

The sports spas, with a sauna, steam bath, infrared cabin and fitness room, are open again. (With official requirements regarding distancing and cleaning).