Cleanliness & hygiene
...have always played a very important role at Explorer Hotels. We are well equipped and prepared here. All Explorer Hotels are certified to ISO 9001 and ISO 14001. Detailed specification and verification documents specify the implementation of extensive hygiene and safety measures. Every Explorer Hotel has a hygiene officer, who monitors the measures and trains all employees on a regular basis.
You will find your room in a perfectly cleaned and disinfected condition. We do not enter your room during your stay. You can get fresh towels from reception at any time. For stays of 3 days or more, we will coordinate an intermediate clean with you.
Vulnerable areas are cleaned and disinfected several times a day. The Explorer Buddies, who are responsible for the cleanliness of the hotel, wear face masks and gloves. They are well trained and are real hygiene junkies!
Explorer Hygiene Bar
New! In the entrance area of Explorer Hotels, you can wash and disinfect your hands at chic fountains straight away on arrival, and then every now and then when you return to the Explorer Hotel
after your excursions. We even have a delicately scented hand cream :)
Safe employees – safe guests
Every employee who works for us must provide complete evidence that he or she fulfils all safety and hygiene requirements. We also expect confirmation from our guests that everything is in order.
Safe distances
You're already familiar with it from the supermarkets – and, here, too, cheerful stickers and signs remind you to keep a safe distance from those around you.
Safe at check-in and check-out
At the reception, we are separated only by a thin sheet of acrylic glass, hung on colourful mountaineering ropes. You can look forward to our attentive reception team, who, despite the glass, will provide you with all the information you need for a relaxing and eventful holiday.
Safe at breakfast
For your safety, we have redesigned the breakfast buffet a little. You can be sure that you'll want for nothing at breakfast – we promise!
Safe for a drink
Chic acrylic glass panes on mountaineering ropes also protect you at the bar. But that won't spoil your relaxing evening in the Explorer Lounge – on the contrary. We will still provide you with delicious drinks and snacks.
Book without risk
Do you want to book in a relaxed manner, without having to worry about whether and how you can rebook or cancel should something come up? No problem, everything you can book with us in our Austrian Explorer Hotels – whether it's a flexible rate, a bike deal or a family deal – you can rebook or cancel free of charge up to one day before arrival (valid for all stays until 23.12.2020). You do not have to make any advance payment either, you simply pay on site in cash, or by EC or credit card.
The following applies for Explorer Hotels in Austria:
Rebook or cancel free of charge up to 1 day before arrival:
- Explorer Hotel Montafon in Gaschurn in Vorarlberg
- Explorer Hotel Kitzbühel in St Johann in Tyrol
- Explorer Hotel Ötztal in Umhausen in Tyrol
- Explorer Hotel Zillertal in Kaltenbach in Tyrol
- Explorer Hotel Bad Kleinkirchheim in Carinthia
- Explorer Hotel Hinterstoder in Upper Austria
The following apply for bookings in Explorer Hotels in Germany:
"Pay on site at the hotel • no deposit required • no rebooking possible • 80% cancellation fees, except when the room is rented out again
Book without risk: if there are restrictions due to the Corona virus (stay-at-home orders, a travel ban, etc.), you can cancel or rebook free of charge."
- Explorer Hotel Berchtesgaden
- Explorer Hotel Oberstdorf
- Explorer Hotel Neuschwanstein
Relax safely
The sports spas, with a sauna, steam bath, infrared cabin and fitness room, are open again in Explorer Hotels in Austria (with official requirements regarding distancing and cleaning).
In the Explorer Hotels in Germany, the fitness rooms are allowed to open as of 8th June 2020. The sauna areas will remain closed for the time being. We are currently awaiting express approval from the authorities.
Last updated 06.06.2020 – subject to change
