Until mid-2020, I worked in housekeeping. But since my colleagues in the lounge could no longer keep up with check-ins due to high workload, I wanted to get a taste of the Reception and Service areas and provide them with support.
Thanks to the coronavirus pandemic and the resulting hotel closures, I had plenty of time to think about my path at Explorer Hotels. After the reopening in May 2020, I started in Service. Since we didn't have a Service team leader at the time, I knew that was what I wanted to do. At first, it was anything but easy to find my way in my new role as Team Leader, but things got better over time. On the advice of my then Hotel Team Manager, Andreas, I wanted to take it a step further and have therefore been Team Leader at the Reception at the Explorer Hotel Kitzbühel since the end of 2021.