Q: Public transport

Free bus connections around the Explorer Hotels Kitzbühel With the 'Okto-Wanderbus' (October Hiking Bus), you can travel free of charge from Monday to Friday to the region's most popular hiking destinations. The free bus serves the towns of St. Johann in Tirol, Oberndorf, Kirchdorf, and Erpfendorf. This offer is valid until October 25, 2024.

Q: What time is check-in and check-out at the Explorer Hotel?

Check-in from 3 p.m. / Check-out by 10:30 a.m. Rooms are ready from 3 p.m. However, you are welcome to arrive earlier, park your car, and leave your luggage. Want to sleep in a little longer on your departure day? Then book Late Check-Out for only €30/room and stay until 6 p.m. Would you like to get to your room earlier? Then book Early Check-In (from 9 a.m.) for €30/room . If you arrive later than 9 p.m., please provide your mobile phone number. The reception staff will then contact you automatically in the evening on your arrival day and explain how to check in via the night entrance.

Q: Where can I store my skis?

In the underground garage, you'll find our free ski room . Here you can store your skis and dry your boots. Alternatively, you can book your private, ventilated sports locker in the Explorer Lounge (€5 per night). It's easily accessed with your room card.

Q: Where can I park my bike?

In the underground parking garage, you'll find our free bike room . You can park your bike here. Alternatively, you can book your private sports locker in the Explorer Lounge (€5 per night). Simply open it with your room card and hang your bike there. Please do not charge your e-bike battery in your room! You can charge the battery in the bike cellar, at the workbench, or in the sports lockers.

Question 1

Can I bring my dog?

Accepted Answer

Dogs are very welcome here. To ensure that both two- and four-legged guests feel equally comfortable, we have designated some rooms specifically for guests with dogs. These rooms are thoroughly cleaned after each stay.

We charge €20 per night for your dog. You can easily add your dog to your booking online. Please also feel free to call us anytime at +49 8322 94 079 445.

We place great importance on consideration and mutual understanding. We ensure that all our guests feel completely at ease and can enjoy their stay in a clean, well-maintained, and relaxing environment.

Dogs are not permitted in the Explorer Lounge during breakfast hours from 7:00 to 11:00 AM. Please bring a bed for your dog and ensure that it does not sleep on the bed under any circumstances.

You are liable for any damage or soiling caused by your dog.

Question 2

Public transport

Accepted Answer

Free bus connections around the Explorer Hotels

Kitzbühel

With the 'Okto-Wanderbus' (October Hiking Bus), you can travel free of charge from Monday to Friday to the region's most popular hiking destinations. The free bus serves the towns of St. Johann in Tirol, Oberndorf, Kirchdorf, and Erpfendorf. This offer is valid until October 25, 2024.

Question 3

What time is check-in and check-out at the Explorer Hotel?

Accepted Answer

Check-in from 3 p.m. / Check-out by 10:30 a.m.

Rooms are ready from 3 p.m. However, you are welcome to arrive earlier, park your car, and leave your luggage.

Want to sleep in a little longer on your departure day? Then book Late Check-Out for only €30/room and stay until 6 p.m.

Would you like to get to your room earlier? Then book Early Check-In (from 9 a.m.) for €30/room.

If you arrive later than 9 p.m., please provide your mobile phone number. The reception staff will then contact you automatically in the evening on your arrival day and explain how to check in via the night entrance.

Question 4

Is there a free cancellation?

Accepted Answer

Whether free cancellation is possible depends on the booked rate.

With the Flexible Rate, you can cancel or change your booking up to 3 days before arrival and only pay a fee of 10% of the booked price.

For cancellations 2 days or less before arrival, a cancellation fee of 80% applies; on the day of arrival, 100% applies.

With the Special Rate and all Deals, a cancellation fee of 80% applies if we are unable to re-let the room. For cancellations on the day of arrival or no-shows, a cancellation fee of 100% applies.

We recommend that you take out travel cancellation insurance.

Question 5

Where and how can I park my car?

Accepted Answer

As a hotel guest, you have two parking options:

1. In a parking space directly at the hotel - we charge €1 per night for this.

2. In the hotel garage - for €8.80 per night.

Some of the garage spaces are equipped with electric vehicle charging stations. You can park your car here free of charge while it is charging. Please move your car after charging is complete.

Exception: Explorer Hotel Zillertal - parking is only available in the underground garage, where the parking fee is €9.90 per night.

Question 6

Is there a way to wash (sports) clothes?

Accepted Answer

A washing machine (€3 per wash) and a dryer (€3 per dry) are available in the bike and ski room in the basement. You can get the key and detergent at reception.

Question 7

What is breakfast like at the Explorer Hotel?

Accepted Answer

The Explorer Hotel breakfast buffet (daily from 6:30 a.m. to 10:30 a.m.) leaves nothing to be desired: You have a choice of over 70 different items, mostly regional products.
... * Coffee, tea, cappuccino, latte macchiato, espresso, hot chocolate, and many different types of tea

Fine baked goods from the village baker: Kaiser rolls, multigrain rolls, pretzel rolls, pretzels, athlete's bread, Alpine bread, whole-grain bread, pumpkin seed bread, wood-fired bread, crispbread, nut braid, or cakes

Various cheeses and sausages, mountain cheese, cream cheese, quark (plain and herbed), Obazda (Bavarian cheese spread), or Liptauer (a Bavarian cheese spread)
12 types of jam from Darbo, honey, Nutella, and also a sustainable chocolate spread without palm oil
Rolled oats, Kellogg's Cornflakes & Smacks, spelt crunch, strawberry chia porridge, and other organic mueslis from Verival
Butter, margarine, milk, lactose-free milk, soy milk, oat milk, or almond milk, as well as natural and fruit yogurt

Regional juices (apple juice, Blackcurrant juice, water, and flavored water

Vegan spreads from Zwergenwiese

Fresh fruit and fruit salad

Tomatoes, cucumbers

Highlight is the do-it-yourself egg-frying station: here you can cook your desired egg or fry your favorite egg dish. In addition to fresh organic eggs, we also offer bacon, diced onions, ham, mushrooms, and herbs.

Want to take something with you on your exploration? We offer packed lunches for €8.80.

Question 8

Where can I store my skis?

Accepted Answer

In the underground garage, you'll find our free ski room. Here you can store your skis and dry your boots.

Alternatively, you can book your private, ventilated sports locker in the Explorer Lounge (€5 per night). It's easily accessed with your room card.

Question 9

Where can I park my bike?

Accepted Answer

In the underground parking garage, you'll find our free bike room. You can park your bike here.

Alternatively, you can book your private sports locker in the Explorer Lounge (€5 per night). Simply open it with your room card and hang your bike there.

Please do not charge your e-bike battery in your room! You can charge the battery in the bike cellar, at the workbench, or in the sports lockers.

Question 10

Are the hotel and rooms wheelchair accessible?

Accepted Answer

All Explorer Hotels (except Oberstdorf) have wheelchair-accessible rooms!

Question 11

How often are towels changed?

Accepted Answer

We change the towels as soon as you put them on the floor or in the shower. If the towels are hanging on the radiator or a hook, it means you want to reuse them and thus do something good for the environment.

Question 12

Where can I find a toothbrush cup?

Accepted Answer

Have you ever seen a nice, hygienic toothbrush cup in a hotel? Well, neither have we. So, if you need it, you can always get a fresh, clean glass from the hotel bar.

Question 13

How does waste separation work in the room?

Accepted Answer

You dispose of dry items like paper and plastic in the large gray trash can. General waste and organic waste go in the small, green bin.

Question 14

Is there shampoo and shower gel in the room?

Accepted Answer

You'll find the Explorer 3-in-1 shower gel in every room: shampoo, shower gel, and hand soap in a refillable bottle – not only space-saving but also truly sustainable. This gives you more space and reduces waste – a win-win situation.

Question 15

Is there a minibar?

Accepted Answer

The Explorer Room is also designed with sustainability in mind. To save energy, for example, the room has been deliberately omitted from the minibar. You are welcome to take drinks from the bar to your room and enjoy them there.

Question 16

What is the check-out time? What is the departure time?

Accepted Answer

Check-out is until 11:00 AM. This leaves plenty of time for a leisurely breakfast and a final hike or bike ride.

If you'd like to use your room until 6:00 PM, simply add a late check-out to your stay at the Explorer Hotel. The price is just €30 per room.

Question 17

Is there a hairdryer in the room?

Accepted Answer

Yes, every Explorer Hotel room has a hairdryer.

Question 18

What are the opening hours of the Sport Spa?

Accepted Answer

The sports spa is open daily from 5 pm to 9 pm. Use is free for all Explorer Hotel guests.

Question 19

Does every Explorer Hotel have a sports spa?

Accepted Answer

Yes, the Sport Spa is available at all 11 Explorer Hotels. The spa area always includes a sauna, steam room, infrared cabin, relaxation area, and a fitness room with Technogym equipment.

In the Allgäu region:
Explorer Hotel Oberstdorf
Explorer Hotel Neuschwanstein

In Upper Bavaria:
Explorer Hotel Berchtesgaden
Explorer Hotel Garmisch

In Vorarlberg:
Explorer Hotel Montafon

In Tyrol:
Explorer Hotel Kitzbühel
Explorer Hotel Zillertal
Explorer Hotel Ötztal
Explorer Hotel Stubaital

In Upper Austria:
Explorer Hotel Hinterstoder

In Carinthia:
Explorer Hotel Bad Kleinkirchheim

Question 20

What features does the sports spa have?

Accepted Answer

The Sport Spa is identical in every Explorer Hotel:

Finnish sauna (80-100°C)
Steam room
Infrared cabin
Fitness room with Technogym fitness and cardio equipment (treadmill, stationary bike, exercise bike, multi-gym, cross trainer, Excite Crossover)
Relaxation area with loungers
Shower area & restrooms

Question 21

Are towels provided in the sports spa?

Accepted Answer

In your room, you'll find one large and one small towel provided daily. You can also use these in the sports spa.

Additional large towels (128 × 65 cm) are available for rent at reception for €2. It's best to bring your own large sauna towel, bathrobe, or flip-flops from home.

Question 22

Do you have a sauna etiquette?

Accepted Answer

The sauna is a place of relaxation – if you listen to your body and are considerate of others, every sauna session will be a moment of well-being.

1. Preparation

Please shower thoroughly before entering the sauna and dry yourself well.

Remove makeup and jewelry.
Swimwear is not permitted in the sauna – instead, use a large towel as a seat and lying surface.

2. In the Sauna

Enjoy the peace and quiet – the sauna is a place for relaxation.

Speak quietly and refrain from using your cell phone or having loud conversations.

Place your towel completely underneath you to prevent sweat from getting onto the wood.

Choose a bench height that is comfortable for you and stay for about 8–15 minutes – listen to your body.

3. After the Sauna Session

Leave the sauna calmly and without rushing.

Cool down with cold water.

Take a break afterward before starting your next sauna session.

4. Consideration & Hygiene

Please do not reserve loungers with towels.

Wear a towel around your body when you are outside the sauna.

Respect the privacy and peace of other guests – this way everyone feels comfortable.

The same recommendations apply to the steam room.

Question 23

How do I use the infrared cabin correctly?

Accepted Answer

The infrared cabin is gentler than a traditional sauna – it warms you from the inside out and is therefore particularly gentle on your joints and circulatory system. It's ideal for anyone seeking relaxation and warmth without the discomfort of intense heat, and perfect for post-workout recovery.

Here's how to use an infrared cabin correctly:

1. Preparation

Drink plenty of water before entering the cabin – the heat stimulates circulation and you lose fluids.

Undress or wear light clothing (e.g., swimwear or a towel). The more exposed skin, the more effective the infrared rays will be.

Cleanse your skin with a damp cloth or take a quick shower – this helps the heat to be absorbed more evenly.

2. Temperature & Duration

The temperature is around 50°C – significantly lower than in a sauna.

The duration is 20 to 30 minutes, depending on your experience.

* If this is your first time using an infrared cabin, start with 15 minutes and gradually increase the time.

3. During Use

Sit comfortably in the cabin, leaning slightly against the infrared emitters so the heat can penetrate evenly.

Breathe calmly and deeply to promote blood circulation and relax your body.

Read, listen to music with headphones, or simply close your eyes – the important thing is that you feel comfortable.

If you get too warm or your circulation reacts, leave the cabin immediately and rest.

4. After Use

Remain sitting or lying quietly for a few minutes to allow your circulation to stabilize.

Drink water or herbal tea to replenish lost fluids.

Take a lukewarm shower afterward to remove sweat and any dissolved substances from your skin.

5. Frequency of Use

For a pleasant and healthy result, using the infrared cabin 2–3 times per week is sufficient.

Regular use can relax muscles, strengthen the immune system, and support recovery after exercise.

Question 24

Is the use of the sports spa included in the room rate?

Accepted Answer

Yes, as an overnight guest of Explorer Hotels, you can use the entire Sport Spa with sauna, steam bath, infrared cabin, fitness room, showers and relaxation area as often and for as long as you like free of charge during opening hours from 5 pm to 9 pm.

Question 25

Can I use the sauna even if I'm not a guest at the Explorer Hotel?

Accepted Answer

The sauna and sports spa are exclusively reserved for our hotel guests. External visitors are therefore unfortunately unable to use the sauna.

Frequently asked questions and information about staying at the Explorer Hotel

Die häufigsten Fragen zum Sport Spa: